Where is the authorized dealer nearest to me? Where can I buy “this” product?
See the Authorized Dealers listing in your region or for your country by clicking on FIND A DEALER on the menu at the top of the page.
Where can I get a manual for my SCUBAPRO or UWATEC product?
Most of our manuals are downloadable, please look in the PRODUCT SUPPORT area of this web site. You can also contact your local Authorised Dealer and for a printed copy (see the Authorised Dealers listing in your region or for your country by clicking on FIND A DEALER on the menu at the top of the page).
How do I register my purchases?
Register directly on this web site by clicking on REGISTER PRODUCTS in the menu at the top of the page or contact your local Authorized dealer.
Where do I get my regulators serviced?
See your local Authorised Dealer & Service facility, you can locate the one closest to you by clicking on FIND A DEALER on the menu at the top of the page.
Where can I get SmartTRAK / JTRAK / TravelTRAK / DataTRAK?
You can download them from the SOFTWARE section of the website (located under UWATEC Products).
My SCUBAPRO UWATEC Product is faulty. Is it under warranty? How do I get it repaired?
Contact your local Authorised Dealer. We are unable to accept parcels directly from individuals. You can locate the Authorised Dealers in you region or in your country by clicking on FIND A DEALER on the menu at the top of the page
How do I get technical assistance on the product I have?
Contact your local Authorised Dealer. You can locate the Authorised Dealers in you region or in your country by clicking on FIND A DEALER on the menu at the top of the page
Can I convert my regulators from INT to DIN?
All Scubapro first stages can be converted from INT to DIN or vice-versa, using the appropriate kit. This operation should only be performed by a SCUBAPRO certified technician such as one operating at an Authorized Dealer. You can locate the Authorized Dealers in you Region or in your country by clicking on FIND A DEALER on the menu at the top of the page.
If I buy a SCUBAPRO UWATEC product in my country, do I have a life-time warranty worldwide?
Only regulators and some fins are covered by a life-time worldwide warranty to the original owner, provided they have been purchased through an Authorized Dealer. Regarding regulators, they must be serviced every year by an Authorized Dealer, using original SCUBAPRO spare parts, in order to maintain the life-time warranty.
If I buy SCUBAPRO UWATEC products overseas, can I get servicing / warranty coverage locally?
Yes, provided you bought the product from an Authorized Dealer.
Can I get warranty / service for products bought through internet websites?
In Europe yes, however only if you purchased your product from an internet website which is an Authorized Dealer.
How do I get my UWATEC computer battery replaced?
Contact your local Authorized Dealer for repair or battery replacement. You can locate the Authorized Dealers in you Region or in your country by clicking on FIND A DEALER on the menu at the top of the page.
Does a product purchased from a non-Authorized Dealer have a warranty?
No
Why is my computer beeping/ticking/displaying ERR?
Most probably a battery change is needed. Contact your local Authorized Dealer for repair or battery change. You can locate the Authorized Dealers in you Region or in your country by clicking on FIND A DEALER on the menu at the top of the page.
How can I check if my infrared port on my Aladin PRIME/TEC/TEC2G, Smart PRO/COM/TEC is working ?
First you need to verify if the infrared port on your PC is working and compatible with the infrared transmission of our UWATEC computers. If your computer was previously transferring data to your PC and isn’t anymore, contact your Authorised Dealer and send your computer for a complete check. If your computer seems to drain the battery abnormally (too quickly), it could be an indication that your infrared port is not working properly. Contact your Authorised Dealer. The computer will be returned to us for a complete check and in case a problem is found, the computer will be repaired or replaced at no charge. You can locate the Authorised Dealers in you Region or in your country by clicking on FIND A DEALER on the menu at the top of the page.
How do I become a SCUBAPRO UWATEC Authorized Dealer in my country?
See our list of Global Subsidiaries Contact Information and contact the one responsible for your country by clicking on ABOUT US in the menu at the top of the page,
Who do I contact for sales/service/dealership inquiries if there is no subsidiary in my country?
Contact the Authorized Dealer closest to you. You can locate the Authorized Dealers nearest to your region or country by clicking on FIND A DEALER on the menu at the top of the page.
Why do I have to pay for an upgrade on my AirX when I just need a battery change?
The housing seal of an Air X is outdated technology. Repairing or changing a battery on an Air X is not suggested. The best option is an upgrade for a new, totally guaranteed, under warranty, computer.
How can I tell if my product is under warranty?
Warranty begins from the date of purchase, you can view the warranty details by choosing the appropriate section in the Product Support area of this web site, please select the PRODUCT SUPPORT link on the menu at the top of the page.
I have a Smart PRO / Smart COM. Is it part of the 2003 recall?
There are two methods which can be used to identify the recalled computers from the normal ones based on serial number identification. First, recalled computers have a serial number starting with 0306 or lower (example: 0305, 0208….).The non-recalled computers have a serial number starting with 0308 or greater (example: 0309, 0410, 1050….). Secondly, the position of the engraving of the serial number may also be an identification factor. The recalled Smart PROs have the serial number engraved on the left hand side of the screen. The recalled Smart COMs have the serial number engraved on the lower right side of the screen. However, non-recalled Smart PROs have the serial number engraved on the right hand side of the screen and the non-recalled Smart COMSs on the upper left side of the screen. As a general rule, usually the non-recalled computers have the engraving of the serial number and the infra-red port on the same side.
What size wetsuit/drysuit should I buy?
Check the wetsuit sizing chart available in the Wetsuit section of the web site. Where possible you should always try a product for size at your local Authorised Dealership before making a purchase as a charge could be incurred for ordering the incorrect size via some internet sites. You should always check the returns and exchanges policy of the dealer / website you are purchasing from if you are unsure.
What size BCD should I buy?
The size of BC you buy depends on the type of suit you plan to use for your dive. Adjustable jackets will allow some size adjustments or the option to use different suits with the same BC. For lift capacity, see below. As a general observation, people often buy a BC that is too big for them. A BC should have a snug but comfortable fit. A comfortable jacket shifts the heavy tank load evenly to the divers' hip area, away from chest and shoulders, and offers soft interior padding. It conforms securely to the divers' body to minimize drag and provide a nonrestrictive fit around the shoulders and waist. Where possible you should always try a product for size at your local Authorised Dealership before making a purchase as a charge could be incurred for ordering the incorrect size via some internet sites. You should always check the returns and exchanges policy of the dealer / website you are purchasing from if you are unsure.
How much lift does this BCD have?
Please see the Technical details for specific BCs, available in the Buoyancy Compensator section.
Which 2nd stages can be converted from right-hand to left-hand, and how do I do it?
All Scubapro R-Series 2nd stages (R395 & R295) can be converted from right-hand to left-hand and vice-versa. This operation can only be performed by a SCUBAPRO Certified Technician, operating at an Authorized Dealer. You can locate the Authorized Dealers in you Region or in your country by clicking on FIND A DEALER on the menu at the top of the page.
Are SCUBAPRO regulators Nitrox Compatible?
Within the European Community the use of Nitrox mixes is regulated by norms EN 13949 and EN 144-3. SCUBAPRO has designed special regulator systems that comply with the these regulations and can be used with oxygen enriched air containing an oxygen concentration higher than 21% and up to 100% at a maximum operating pressure of 200bar. They are easily identifiable with green and yellow colour accents. Regular production SCUBAPRO regulators distributed to countries outside of the European Community use normal INT or DIN connections and are manufactured with materials, assembly procedures and lubricants that ensure compatibility with gas mixes containing oxygen up to 40%. In these countries, users are required to follow the same safety procedures that apply to dedicated nitrox regulators and to comply with the regulations set by each country concerning the use on Nitrox mixes for diving. Please see our Regulator section for more details and warning regarding Nitrox diving.
Is my SCUBAPRO Titanium regulator compatible with the use of Nitrox or pure oxygen?
Titanium is not compatible with high blend Nitrox (oxygen enriched air) mixes because it may ignite when exposed to high oxygen concentrations. For this reason it is not advisable to use Titanium regulators with Nitrox but where local laws do not restrict the use of standard International fittings for Nitrox use (outside the EU for example), they may be used up to 40% Nitrox without any conversion. Titanium regulators cannot be cleaned or converted for use with Nitrox mixes higher than 40%.
